Case Studies
Fred Beans
Remax
Barry Angely
Drexel Metals
Lisa James Otto
AXIS healthcare

Vertical Markets
Auto dealerships
Real estate
Law Offices
Healthcare facilities

Regional Automobile Dealership

Challenge
A large, regional automobile dealership—with multiple locations and services—was operating with an outdated phone system. Each dealership location had multiple carriers, cluttered telecom areas and older systems that provided unnecessary services

Solution
Eastcom visited all the dealership locations and surveyed each location by line and circuit. Telecom billing for the entire organization was collected, along with Customer Service Records (CSRs) from carriers. Eastcom worked with the company’s internal IT staff to implement new services, reorganize telecom areas and disconnect unnecessary services.

Benefit
Eastcom recovered $22,000 in excess charges to our client from carriers’ Customer Service Records. We also renegotiated the carrier contracts and saved the client nearly $50,000 in back charges for unused services. The total first year savings for our client was approximately $195,000. In addition, we improved overall efficiency and achieved additional savings for the client by networking several locations for Voice and Data. Eastcom continues to provide this client with consultation services on additional business communications needs.